Shipping & Returns

Last Updated: 22 Oct 2022

1) Shipping lead times is about 1 week, subject to delays by the courier, which is outside of our control.

2) We offer a 7-day satisfaction guarantee! You can request to return the item within 7 days of receiving the product.

Conditions for the refund are as follows:

a) A restocking fee of 15% or $99, whichever is lower, will be deducted from your refund.

b) Request has to be made by e-mail within 7 days of product delivery.

c) The product and all its related accessories need to be packed back into the original carton and packing materials.

d) Once the return shipping label has been sent to you, the package needs to be shipped out within 3 days.

e) Orders cancelled after the product is shipped will still be considered as returns. Restocking fees will apply.

3) Keep the original carton and packing materials around, for as long as possible, in case you need to return it for a refund or for repairs.

 

For any further questions about shipping and returns, please contact us.