Shipping & Returns
1) Shipping lead times are as follows:
- USA, Singapore, Malaysia, Hong Kong - 1 week
- Canada, Hong Kong - 2 weeks
- United Kingdom, Philippines - 3 weeks
2) We offer a 7-day satisfaction guarantee! You can request to return the item within 7 days of receipt for a refund.
Do note that customers need to bear the cost of return shipping to the warehouse as well as a 15% restocking fee. This will be deducted from the refund.
Choice of return locations are:
- USA - Maryville, TN 37804
- Singapore - 409015
- Malaysia - Kuala Lumpur 55200
- China - Guangzhou, Guangdong 510440
Conditions for the refund are as follows:
a) Request has to be made by e-mail within 7 days of product delivery.
b) The product and all its related accessories need to be packed back into the original carton and packing materials.
c) Once the return shipping label has been sent to you, the package needs to be shipped out within 3 days.
d) Orders cancelled after the product is shipped will still be considered as returns. Restocking fee of 10% as well as return shipping charges will apply.
3) Keep the original carton and packing materials around, for as long as possible, in case you need to return it for a refund or for repairs.
Any further questions about shipping and returns, please contact us.