Shipping & Returns
1) Shipping lead times is about 1 week, subject to delays by the courier, which is outside of our control.
2) We offer a 7-day satisfaction guarantee! You can request to return the item within 7 days of receipt for a refund.
However, the following fees will be deducted:
- Outbound shipping cost
- Return shipping cost
- $100 Warehouse restocking fee
** For orders made on 6th Oct 2021 or after and delivered within US Contiguous States, a fixed deductible fee will be applied if a return is requested. Fees are as listed below.
- Transfer Chair, 19" - $450
- Transfer Chair, 20" - $550
- Mobility Chairs and Mobility Scooters - $400
Conditions for the refund are as follows:
a) Request has to be made by e-mail within 7 days of product delivery.
b) The product and all its related accessories need to be packed back into the original carton and packing materials.
c) Once the return shipping label has been sent to you, the package needs to be shipped out within 3 days.
d) Orders cancelled after the product is shipped will still be considered as returns. Restocking fee as well as return shipping charges will apply.
3) Keep the original carton and packing materials around, for as long as possible, in case you need to return it for a refund or for repairs.
Any further questions about shipping and returns, please contact us.