Frequently Asked Questions (FAQ)

Q: Do you accept Medicare, Medicaid or insurance?
A: No, currently we do not accept Medicare, Medicaid or insurance.


Q: Is there warranty?
A: Yes, 1 year warranty is provided for the Motor & Electronics, and 6 months for the batteries. For more details, please refer to our Warranty & Repairs page,


Q: What is your return policy?
A: We offer a 7-day money back guarantee. If the product is unsuitable for you, you can ship it back within 7 days of receipt for a full refund. Product needs to be packed into it's original packaging. 

You would, however, have to pay for return shipping. We have return warehouses located in USA, China, Singapore and Malaysia. For the full list, please refer to our Shipping & Returns page.


Q: Do you have any financing options?
A: Yes. You can apply for Paypal Credit, get approved within seconds, and won't need to pay any interest as long as you pay in full within 6 months. There is no annual fee, and if approved Paypal Credit is automatically added to your Paypal account. You can use this to shop online anywhere where Paypal is accepted. 

To apply, please click here: PAYPAL CREDIT